Knowledge base

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Knowledge base

Broker Portal

Broker Portal

Using our broker portal to submit applications

Registration

What’s a payment route and when do I need to provide payment route information?

What details do I need to register as a broker?

How long does it take for my registration to be approved?

I can’t find my firm using the firm search?

Login

I'm receiving an error message when I try to login

What is a magic link login?

Can I use a password to login?

My cases

What is the My cases dashboard?

How can I filter My cases?

Why isn’t my case appearing on My cases?

How are cases ordered in My cases?

Supporting documents

What supporting documents are required for my case?

How do I upload supporting documents?

Do I have to upload all supporting documents before I submit my case?

What happens if I need to upload some more supporting documents?

How do loan documents differ from supporting documents?

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Case managers

What is a case manager?

How do I add a case manager?

How do I remove a case manager?

What do I see in My cases as a case manager?

Application - General

What fees are required for a case?

What is the lifecycle of a case with Landbay?

What is the Case key details view?

Where do I find key dates for a case?

Where do I find loan documents for a case?

How and when can I clone a case?

How will I know when the status of the case has changed?

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Application - Decision in Principle

What happens when I submit a case for a Decision in Principle?

My case received an approved Decision in Principle. What’s next?

Application - Application form

What is the pre DIP form?

What is the live product view?

Why is my selected product showing as unavailable?

Why are you showing me a list of products that I can’t have?

Why can't I manually enter an applicant's address?

How do I know when my answer has saved?

What happens if I don’t know what the question is asking me?

What does the percentage and the green tick mean on the right hand menu?

Can I answer the questions in any order?

Why is the last section greyed out?

When do I need to provide solicitor details?

What happens if the solicitor the applicant wants to work with is not on Landbay’s panel?

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Application - Direct debit mandate

When do the Direct Debit Mandate (DDM) details need to be provided?

Who needs to provide the Direct Debit Mandate (DDM) details?

How are the Direct Debit Mandate (DDM) details provided?

Application - Submission

What card types are supported when paying the admin and valuation fee?

What happens after I submit the application form?

What happens if I realise I made a mistake on the form after I submitted it?

Why do the applicants have to confirm the application form details are correct and accept the customer declaration?

How can the administration and valuation fees be paid?

When will an underwriter start working on my case?

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Application - Portfolio submission

What’s the best way to submit a portfolio application?

Automated property valuation

What is an automated property valuation (AVM) and how does it work?

Do I have to pay for an automated property valuation?

What happens to my case if the automated property valuation (AVM) fails?

Identity verification

Why do I have to verify my identity?

How do I verify my identity?

Can I upload my passport directly?

What do I need to verify my identity?

Other

Why have I reached a 404 page?

Does the Landbay broker portal go down for maintenance?

Why is my browser not supported?

Why am I being asked to accept a cookie policy?