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Knowledge base
Existing borrowers
Lending Criteria
Loan Requirements
Special Edition additional criteria
Affordability
Applicants
Income
Property Criteria
Property Exclusions
Acceptable Tenancies
Unacceptable Tenancies
Valuations
Limited Company & LLP
Mortgage Exclusions
Legals
Insurance
LIBOR & BBR
Service and SLAs
Glossary
Products
Data & Privacy
Investors
Retail Investment
Innovative Finance ISA (IFISA)
Account Access
Broker Portal
Registration
Login
My cases
Supporting documents
Case managers
Application - General
Application - Decision in Principle
Application - Application form
Application - Direct debit mandate
Application - Submission
Application - Portfolio submission
Other
Existing borrowers
General
Products and BTL Calculator
Existing borrowers
Everything you need to know about your Landbay mortgage
General
COVID-19
Do I have to pay by Direct Debit?
My fixed mortgage is near the end of the initial fixed period. How do I re-mortgage?
How do I make a complaint about my mortgage account?
Will you consent to a second charge on the security property?
Will you consent to alternations and development to the property?
Can I get a copy of my mortgage statement?
What is the process if I want to redeem?
Will I get charged if I miss my monthly interest payment?
I have a tracker rate mortgage, how does the interest rate work?
Will the interest rate on my mortgage change and how will I know if it does?
Do I have to pay an early repayment charge (ERC) if I want to redeem?
Can I make overpayments on my mortgage?
Do I need to pay my instalment through my personal or company bank account?
How can I update my Direct Debit details?
My Direct Debit has been returned unpaid, what should I do?
When is my monthly mortgage instalment due and can I change my payment date?
Can I provide authority for someone else to talk to you about my mortgage account?
Whom should I contact if I have a query about my mortgage account?
How do I update my correspondence address?
Can I add or remove a person from my mortgage account?
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