Existing borrowers

General

• COVID-19
• Do I have to pay by Direct Debit?
• My fixed mortgage is near the end of the initial fixed period. How do I re-mortgage?
• How do I make a complaint about my mortgage account?
• Will you consent to a second charge on the security property?
• Will you consent to alternations and development to the property?
• Can I get a copy of my mortgage statement?
• What is the process if I want to redeem?
• Will I get charged if I miss my monthly interest payment?
• I have a tracker rate mortgage, how does the interest rate work?
• Will the interest rate on my mortgage change and how will I know if it does?
• Do I have to pay an early repayment charge (ERC) if I want to redeem?
• Can I make overpayments on my mortgage?
• Do I need to pay my instalment through my personal or company bank account?
• How can I update my Direct Debit details?
• My Direct Debit has been returned unpaid, what should I do?
• When is my monthly mortgage instalment due and can I change my payment date?
• Can I provide authority for someone else to talk to you about my mortgage account?
• Whom should I contact if I have a query about my mortgage account?
• How do I update my correspondence address?
• Can I add or remove a person from my mortgage account?

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