Whom should I contact if I have a query about my mortgage account?

  • You can contact our loan servicing team by calling 033 0053 6825 or emailing BTL@bcmglobal.com. Please quote your mortgage account ID.
  • Our office opening times are 8:30am – 5:30pm Monday to Friday.
  • You can also write to the team at Landbay Partners Limited, PO Box 1090, Ipswich, IP1 9DW