Existing borrowers
We're here to help. Account number starting 1? Call Ipswich team - 0330 053 6825. Starting 2? Call London team - 020 4602 8494. Please have your account nr. ready to get in touch with the right team.
General
- Do you do product transfers?
- Will I get charged if I miss my monthly interest payment?
- Will you consent to alterations and development to the property?
- Can I provide authority for someone else to talk to you about my mortgage account?
- What is the process if I want to redeem?
- Can I get a copy of my mortgage statement?
- Will you consent to a second charge on the security property?
- Whom should I contact if I have a query about my mortgage account?
- How do I update my correspondence address?
- Can I add or remove a person from my mortgage account?
- When is my monthly mortgage instalment due and can I change my payment date?
- Do I have to pay by Direct Debit?
- My Direct Debit has been returned unpaid, what should I do?
- How can I update my Direct Debit details?
- Do I need to pay my instalment through my personal or company bank account?
- Can I make overpayments on my mortgage?
- Do I have to pay an early repayment charge (ERC) if I want to redeem?
- Will the interest rate on my mortgage change and how will I know if it does?
- I have a tracker rate mortgage, how does the interest rate work?
- How do I make a complaint about my mortgage account?
- My fixed mortgage is near the end of the initial fixed period. How do I re-mortgage?