How can I update my Direct Debit details?

  • You will need to submit a new Direct Debit mandate along with evidence (by provision of a bank statement) that the bank account is held in the same name as the mortgage account holder and send this to our servicing team.
  • You can call them on 033 0053 6825 or email btl@customers.landbay.co.uk to request a new Direct Debit form.