Knowledge base

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Knowledge base

Investors

Investors

Information for our legacy P2P investors

Retail Investment

I have a question about my legacy P2P account. Who do I contact for help?

What’s happening to the retail book?

How long will I be able to access my account for?

How do I get my money back?

My investment money is still in my Classic Account.

I’ve not received my funds.

Have I lost money on my investment?

How do I verify my bank details?

How do I get my statements to submit my tax return?

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Innovative Finance ISA (IFISA)

How do I transfer my IFISA to another provider?

I have an IFISA, do I get my money back?

How long do I have before I have to transfer my IFISA?

Is my money in the IFISA still in the tax-free wrapper?

Which other IFISA providers do you recommend?

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Account Access

What should I do if I forget my password and PIN?

How can I close my account?