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      Back to home
      1. Knowledge base
      2. Investors
      • Lending Criteria
        • Loan Requirements
        • Special Edition additional criteria
        • Affordability
        • Applicants
        • Income
        • Property Criteria
        • Property Exclusions
        • Acceptable Tenancies
        • Unacceptable Tenancies
        • Valuations
        • Limited Company & LLP
        • Mortgage Exclusions
        • Legals
        • Insurance
        • LIBOR & BBR
        • Service and SLAs
        • Glossary
        • Products
        • Product transfers
      • Data & Privacy
      • Investors
        • Retail Investment
        • Innovative Finance ISA (IFISA)
        • Account Access
      • Broker Portal
        • Registration
        • Login
        • My cases
        • Supporting documents
        • Case managers
        • Application - General
        • Application - Decision in Principle
        • Application - Application form
        • Application - Direct debit mandate
        • Application - Submission
        • Application - Portfolio submission
        • Automated valuation models
        • Identity verification
        • Other
      • Existing borrowers
        • General
      • Products and BTL Calculator

      Investors

      Information for our legacy P2P investors

      Retail Investment

      • I have a question about my legacy P2P account. Who do I contact for help?
      • What’s happening to the retail book?
      • How long will I be able to access my account for?
      • How do I get my money back?
      • My investment money is still in my Classic Account.
      • I’ve not received my funds.
      • Have I lost money on my investment?
      • How do I verify my bank details?
      • How do I get my statements to submit my tax return?
      See more

      Innovative Finance ISA (IFISA)

      • How do I transfer my IFISA to another provider?
      • I have an IFISA, do I get my money back?
      • How long do I have before I have to transfer my IFISA?
      • Is my money in the IFISA still in the tax-free wrapper?
      • Which other IFISA providers do you recommend?
      See more

      Account Access

      • What should I do if I forget my password and PIN?
      • How can I close my account?
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