How do I add a case manager?

Case managers are able to view, submit and update cases on your behalf. You can add new case managers within Account settings.

To add a case manager:

  1. Click on the user's initials in the top right of the portal, and select 'Account settings'.
  2. Navigate to the 'Case managers' sub-section.
  3. Click the 'Add case manager' button.
  4. Enter the details for the new case manager, and click 'Add'.
  5. That's it! You'll see a confirmation message on the screen, and both yourself and the new case manager will receive an email notifying you of the change.